Account Deletion

1. Which account do you have?

• Driver account — signed in through the Telegram Mini App; it holds your garage and service history.
• Service staff account — an email and password for the mobile app and Web CRM, created by your employer (the service centre owner or administrator).

2. Deleting a driver account

Send the request in one of two ways:

• by email to support@avtosoz.uz — put “Account deletion” in the subject line;
• on Telegram: @avtosoz_support.

Include the phone number linked to the account, or your Telegram username — that is enough to find the account and confirm it is yours. No other documents are required.

3. Deleting a service staff account

This account belongs to the organisation, so it is normally deleted or deactivated by your employer under “Staff” in the CRM — access to the app stops immediately afterwards. If the organisation cannot be reached or has closed down entirely, write to support@avtosoz.uz.

4. What is deleted

• your profile: name, phone number, email address, Telegram link;
• the vehicles in your garage and their data (licence plate, odometer, oil preference);
• language and notification settings;
• credentials and active sessions;
• the part of the loyalty counter tied to you personally.

5. What may remain, and why

• Visit records — the work performed, its date and amount are the service centre’s accounting and warranty documents. They may stay with that centre for the period required by law; the link to your identity is severed where possible.
• Technical logs — kept for a limited period for security, then deleted automatically.
• Backups — deleted data remains in backups for a short period and is then removed automatically.
• Data that law or a court order requires us to keep is retained to that extent.

6. How long it takes

We process the request within 10 business days and confirm completion through the same channel (email or Telegram). If we need a clarification to confirm ownership of the account, the period runs from your reply.

7. Please note

Deletion is irreversible: your garage, vehicle data and loyalty counter cannot be restored. If you come back later, everything has to be entered again. If notifications are the only problem, you can ask us to turn them off without deleting the account.

8. Contact

support@avtosoz.uz · Telegram @avtosoz_support. How data is processed is described in the Privacy Policy.